Refund policy
Returns
Our policy lasts 5 days. If 5 days have gone by since your purchase, unfortunately, we can’t offer you an exchange.
To be eligible to exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food.
Additional non-returnable items:
- Gift cards
- Some health and personal care items
To complete your exchange, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
- Any item not in its original condition is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 5 days after delivery
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at Wecare@yournubeauty.com.
Sale items (if applicable)
Only regular priced items may be exchanghed, unfortunately, sale items cannot be exchanged.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at Wecare@yournubeauty.com and send your item to: Nu beauty&Co, 935 Marietta street Atlanta ga, 025, Atlanta GA 30318, United States.
Shipping
To return your product, you should mail your product to: Nu beauty&Co, 935 Marietta street Atlanta ga, 025, Atlanta GA 30318, United States
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Our policy lasts 5 days. If 5 days have gone by since your purchase, unfortunately, we can’t offer you an exchange.
To be eligible to exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food.
Additional non-returnable items:
- Gift cards
- Some health and personal care items
To complete your exchange, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
- Any item not in its original condition is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 5 days after delivery
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at Wecare@yournubeauty.com.
Sale items (if applicable)
Only regular priced items may be exchanghed, unfortunately, sale items cannot be exchanged.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at Wecare@yournubeauty.com and send your item to: Nu beauty&Co, 935 Marietta street Atlanta ga, 025, Atlanta GA 30318, United States.
Shipping
To return your product, you should mail your product to: Nu beauty&Co, 935 Marietta street Atlanta ga, 025, Atlanta GA 30318, United States
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.